ABC for Guests



230 V AC adapters are available from reception.

Allergy sufferers

We will be happy to provide non-allergenic pillows and duvets on request.



Our Hi, Bar in the 7th floor is opened as follows:

Monday to Thursday     6 pm until 11 pm

Friday and Saturday     6 pm until 12 pm

Sunday                         closed

Bike rental

We provide you 3 normal bikes for free.

Furthermore you have the chance to rent our e-bikes for a small fee. If you need some bags or a helmet for your trip we are happy to provide this for you.


Our breakfast is in the 7th floor. We provide delicious bakery products from the Bakery Berroth in Schwäbisch Gmünd. Furthermore, cold cuts from the butcher´s Nagel, warm egg dishes and coffee specialties.

Monday to Friday                                 6 am until 10 am

Saturday, Sunday and public holidays  7 am until 11 am


Change of laundry

If you want, we will be happy to change your laundry every day.

Please inform the reception.

Check-out time

At the day of departure, Check Out is until 11 am.

If you need your room longer than 11 am you can extend it for a small fee. At the reception you will find out whether a late departure is possible.


Holy Cross Minster, St. John’s Church, St. Augustine’s Church.


Traumpalast Schwäbisch Gmünd

Türlensteg 29

73525 Schwäbisch Gmünd

Phone number: 0711 55090770



Well-trained dogs are welcome. We charge a fee of €15 per day, which does not include food.



Our e-mail address is:


In an emergency, please call the number for reception immediately.

Emergency exits

We hope that we will never experience an emergency –

but if so, please pay attention to the escape plans in your room.

Emergency numbers

Please inform in emergency or necessary help the reception (Telephone 11)


Police: 110

Ambulance + fire department: 112

Medical on-call service: 116 117


Information on the latest events in the region is available from reception.


Information on potential destinations for excursions is available at reception.



Please inform reception immediately. Fire alarms and fire extinguishers are provided in the locations indicated.

Please pay attention to the safety information!

Fitness Club

Our fitness club next to the lobby has modern and high quality fitness equipment.

Here you have the opportunity to keep your body fit.  Our fitness club is free for hotel guests.

Our fitness club is opened from 6 am until 11 pm.


We will be happy to provide flowers for you. Alternatively, we can recommend a local store.


Gas Station

The next gas stations in the area:


Remsstraße 10

73525 Schwäbisch Gmünd



Lorcher Straße 199

73529 Schwäbisch Gmünd

Golf courses

The biggest golf course in the area of Stuttgart.

Golf Club Hetzenhof

Hetzenhof 7, 73547 Lorch

            Phone number: 07172 91800



            Golfclub Hohenstaufen e.V.

            Unter dem Ramsberg

            73072 Donzdorf

            Phone number: 07162 27171




The staff at reception will be happy to help you arrange an appointment.



Our business center is located in the lobby and is available 24 hours a day, enabling you to access and print out your e-mails.


We can provide you with an iron and an ironing board if required. Please contact reception with regard to this.


Key card

Please remember to hand in your key card at reception upon check-out.



Our linen is made of 100% cotton.

Duvet:   90% Canadian white duck downs

            10% feathers class 1

The cover from our duvets are 100% cotton.


Pillows: 3-Chamber-pillows

            10% white feather

            90% Downs class 1

Lost property

Your lost proberty are kept for 6 months at the hotel.

Please contact the reception if you miss something.

Luggage service

We are happy to help you with your luggage.

Luggage storage

In that case you have an early arrival or want to do something after your check out you have the opportunity to store your luggage at the hotel.



National and international press available in the lobby.


Any mail that you hand in to reception by 2:00 p.m. will be sent the same day. We will place any incoming mail in your key box.


We would be happy to host your meeting in our Private Rooms. Our staff at reception will gladly provide you with more detailed information.



We have 40 parking spaces in front of the hotel. We charge the parking spaces with 3,00€/night.

More parking spaces you can find at the “Fehrle” car park.

The night fare is from 7 PM to 6 AM 1,00€. Each additional hour is charged with 1,00€.

In the car park “P3 Stadgarten) you pay them according to parking time. You get a discount for the “P3 Stadtgarten” at the reception.

Payment methods

Cash, credit card, cost acceptance statement.

We accept Visa, Master, American Express Cards.


We naturally wish you the best of health, but we can also provide the necessary information at reception should you require a pharmacy or a doctor. For urgent cases, important information is provided with the EMERGENCY NUMBERS.

Public transport

The rail station and the bus station are both in the immediate vicinity.



You can contact reception 24 hours a day.

Reservation at the hotel

The reception is happy to receive a reservation.

You can also contact us by email:


Our Hi, Charles restaurant is opened as follows:


A la carte:       

Monday to Thursday:   18 pm until 11 pm

Friday and Saturday:    18 pm until 11 pm

Sunday:                        closed



Tuesday - Friday + Sunday: 12 noon until 13:45 pm


Enjoy our cocktails or a glass of wine on top of the hotel with a beautiful view over Schwäbisch Gmünd.


Our Hi, Rooftop on 8th floor is opened as follows:

Monday to Thursday     6 pm until 11 pm

Friday and Saturday     6 pm until 12 pm

Sunday                         closed

Room service


Monday – Friday: 6.30 am until 10 am

Weekend + bank holidays: 7 am until 11 am



Monday – Saturday: 6 pm until 10 pm



In your room for free.

Sewing Service

We are happy to give you the opportunity that we sew your clothes. For example, a button you lost.


If you need a tailor, here´s our recommendation:

Andy´s Nähcafe

Franziskanergasse 15

73525 Schwäbisch Gmünd

Phone number: 07171 998 0181

Sewing kit

Available free of charge from reception.

Shoe cleaning machine

It is in the lobby in front of the fitness club.


You get all information at the reception.


All our rooms are non-smoking rooms. In case of infringement, a fee for special cleaning will be added to the bill.

Snack bar

Open 24 hours a day, offering a range of snacks and refreshments subject to charge.


Contact reception to learn about your options in terms of sporting activities.


Stamps are available from reception subject to charge.


Gmünder Hallenbad

Gothestraße 47

73525 schwäbisch Gmünd

Phone number: 07171 603 8582


Bad Spencer Freibad Schwäbisch Gmünd


73525 Schwäbisch Gmünd

Phone number: 07171 603 8540


Tobacco products

Our cigarette machine is in the 7th Floor.

A great selection of cigars is available at the Hi, Bar on the 7th floor.


The staff at reception will be happy to order a taxi for you: +49(0)7171 351933


A typical selection is provided in your bathroom.

If you require a shaving kit, mouth care products, or a set of women’s toiletries, these are available from reception.



We can’t do anything to stop the rain, but that’s no problem – you can borrow a trusty umbrella from reception.



We will be happy to create a customized voucher for you in line with your requirements and your budget, from a glass of champagne to an overnight stay in one of our suites. Give the gift of good taste!


Wake-up service

We will be happy to provide you with a wake-up call at the time you require, or you can program the alarm clock in your room.


Our wifi is free. Please log in with network "GUEST" and accept the conditions.